Privacy policy

At House of Velvet, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information

  • Order history

  • Any information you provide through forms, emails, or customer support inquiries

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Communicate regarding your purchases

  • Improve our products and services

  • Send promotional emails, offers, and updates (you may unsubscribe at any time)

  • Prevent fraud and protect our business

Payment Security

We do not store your payment card details. All payments are processed securely through trusted third-party payment providers that use industry-standard security measures.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted service providers who help us operate our business, including:

  • Payment processors

  • Shipping and delivery partners

  • Website hosting providers

  • Marketing and email service providers

These partners only receive the information necessary to perform their services.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content.

You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.

Data Protection

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal information

  • Withdraw consent to marketing communications

To exercise any of these rights, please contact us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

House of Velvet

Email: houseofvelvethair@gmail.com