Shipping policy

Thank you for shopping with House of Velvet. We are committed to providing a seamless shopping experience and delivering your luxury hair products safely and efficiently.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During high-demand periods, product launches, or promotional events, processing times may be slightly extended.

Shipping Timeframes

Estimated delivery times:

Domestic Shipping

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

International Shipping

• Standard International Shipping: 7–15 business days

• Express International Shipping: 3–7 business days

Please note that shipping times are estimates and may vary depending on your location and shipping carrier.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take up to 24–48 hours to appear after shipment.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free shipping promotions, when available, will be clearly displayed on our website.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

House of Velvet is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

House of Velvet is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping information, please contact us immediately before your order is processed.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, House of Velvet is not responsible for lost, stolen, or misplaced packages.

If your package is lost in transit, please contact the shipping carrier directly and notify us so we can assist where possible.

Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to:

• Weather conditions

• Customs processing

• Carrier disruptions

• High shipping volumes

• Other circumstances beyond our control

House of Velvet cannot guarantee delivery dates and is not liable for shipping delays caused by third-party carriers.

Order Tracking

Customers are encouraged to monitor their tracking information regularly using the tracking details provided via email.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

House of Velvet

Email: houseofvelvethair@gmail.com