Terms of service

Welcome to House of Velvet. By accessing or using our website, products, and services, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Acceptance of Terms

By visiting our website and/or purchasing products from House of Velvet, you agree to comply with and be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these terms, please do not use our website.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use our website and make purchases.

3. Products and Services

House of Velvet specializes in luxury raw hair extensions and related products.

We reserve the right to:

• Modify or discontinue products without notice

• Limit product quantities

• Refuse service to anyone for any reason

• Correct pricing, product descriptions, and website errors at any time

We make every effort to display product colors and images accurately; however, actual product appearance may vary slightly depending on device settings and lighting.

4. Pricing and Payments

All prices displayed on our website are subject to change without notice.

Payment must be completed before orders are processed and shipped.

We reserve the right to cancel any order if fraudulent activity, pricing errors, or unauthorized transactions are suspected.

5. Order Acceptance

After placing an order, you will receive an order confirmation email. This does not guarantee acceptance of your order.

House of Velvet reserves the right to cancel or refuse any order at our discretion.

If your order is canceled after payment has been processed, a full refund will be issued.

6. Shipping and Delivery

Shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.

House of Velvet is not responsible for delays caused by shipping carriers once an order has been dispatched.

Customers are responsible for providing accurate shipping information.

7. Returns and Refunds

All returns and refunds are governed by our Return & Refund Policy.

Due to hygiene reasons, opened, worn, altered, or used hair products are generally not eligible for return or exchange.

8. Intellectual Property

All content on this website, including but not limited to:

• Logos

• Images

• Product photos

• Graphics

• Text

• Branding materials

is the property of House of Velvet and may not be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorized access to our systems

• Distribute malicious software

• Interfere with website operations

• Submit false or misleading information

Violation of these terms may result in termination of access to our services.

10. Limitation of Liability

To the fullest extent permitted by law, House of Velvet shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the product purchased.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time.

Any updates will be posted on this page with an updated revision date.

Continued use of the website after changes are posted constitutes acceptance of those changes.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

House of Velvet

Email: houseofvelvethair@gmail.com