Refund policy

At House of Velvet, we are committed to providing premium-quality luxury raw hair extensions. Due to the nature of our products and for hygiene and safety reasons, all sales are carefully managed under the following policy.

Returns

We accept returns only for items that are received damaged, defective, or incorrect.

To be eligible for a return:

• You must contact us within 48 hours of receiving your order.

• The product must be unused, unworn, unaltered, and in its original packaging.

• Hair extensions must not be brushed, washed, colored, cut, installed, or tampered with in any way.

• Proof of purchase and photographic evidence may be required.

Items returned without prior approval will not be accepted.

Non-Returnable Items

For hygiene reasons, we do not accept returns or exchanges on:

• Opened hair bundles

• Wigs that have been worn, customized, cut, colored, or altered

• Sale items

• Gift cards

• Customized or special-order products

Refunds

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Original shipping costs are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

Email: houseofvelvethair@gmail.com

Please include:

• Your order number

• Photos of the product

• Photos of the packaging

We will review your request and provide a suitable resolution.

Exchanges

We only replace items if they are defective, damaged, or if an incorrect product was sent.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

House of Velvet

Email: houseofvelvethair@gmail.com